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Anciaソフトウェアフォーラム • トピック - [不具合報告]benqサイトで必ずクラッシュ

[不具合報告]benqサイトで必ずクラッシュ

Anciaについてのサポートフォーラムです。件名の頭に[質問][要望][不具合]をつけての投稿をお願いします。
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[不具合報告]benqサイトで必ずクラッシュ

投稿記事by KenG » 2015年2月09日(月) 15:30

いつも使わせてくださってありがとうございます

http://www.benq.co.jp/
上記サイトの「製品情報」をクリックしたら、必ずクラッシュします
同サイト内を見てまわってるとどこかでクラッシュします

使用IEは11で、設定はFlashやJavaやActiveXやCookiesなどを片っ端からオフにしてます
どのバージョンから発生しているのかまではわかりませんが、ここ数バージョンは確実に発生してます
KenG
 

Re: [不具合報告]benqサイトで必ずクラッシュ

投稿記事by JiK3PTD » 2015年2月10日(火) 01:02

JiK3PTD
 
記事: 135
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Re: [不具合報告]benqサイトで必ずクラッシュ

投稿記事by KenG » 2015年2月10日(火) 09:35

Re:JiK3PTD様

お返事ありがとうございます
IE11を使って開いた場合は問題なく表示・ページ移動が行えます
OSはWindows7/64bit/Homeで1月分までのMSパッチ適用済みです
別フォルダでAnciaを初期状態のままで開いてもやはり同様にクラッシュします…


参考になるかはわかりませんがIE11の設定です

セキュリティレベル設定
http://www.dotup.org/uploda/www.dotup.org157060.jpg
詳細設定
http://www.dotup.org/uploda/www.dotup.org157062.jpg

Ancia: 1.9.97.0
com\Bookmark.dll: 1.9.97.0 com\Cache.dll: 1.9.97.0
com\Lazy.dll: 1.9.97.0 com\Instant.dll: 1.9.97.0 Flash: 16.0.0.305
version: 6.1 x64 buildNumber: 7601 CSDVersion: Service Pack 1
productType: workstation antiVirus: ZoneAlarm Antivirus
internetExplorer: 11.0.9600.17496 firewall: not enabled
style: multiThread loadingStyle: all singleInstance: 0 theme: 1 dwmEnable: 1 ime: Microsoft IME
currentTabCount: 3 popupFrame: 1 tabGroup: 0 testFeature: 0 programFilesInstall: false

(ZoneAlarmは停止させてサービスから何まで全て起動もしていないのですが、なぜかZoneAlarmが表示されてます…)
(FirewallもPrivatefirewallを使ってるのですがこちらもなぜかnot enabled…)
KenG
 

Re: [不具合報告]benqサイトで必ずクラッシュ

投稿記事by KenG » 2015年2月10日(火) 09:41

余談ですが、こちらに投稿したあともクラッシュします…
KenG
 

Re: [不具合報告]benqサイトで必ずクラッシュ

投稿記事by KenG » 2015年2月10日(火) 09:47

連投すみません、今投稿した分はクラッシュしませんでした
あと、わざとクラッシュさせてAnciaCrashInfoを取得しようとしたのですが、作成されませんでした、Ancia自体は落ちないからでしょうかねぇ…
KenG
 

Re: [不具合報告]benqサイトで必ずクラッシュ

投稿記事by anciasoft » 2015年2月16日(月) 00:02

添付ファイル
Region2.png
Region2.png (50.81 KiB) 表示数: 18776 回
Region.png
Region.png (74.46 KiB) 表示数: 18776 回
anciasoft
管理人
 
記事: 605
登録日時: 2014年5月04日(日) 15:48

Re: [不具合報告]benqサイトで必ずクラッシュ

投稿記事by KenG » 2015年2月16日(月) 20:51

お返事ありがとうございます
IEをリセットしてひとつずつ元の項目に戻していって検証していった結果、犯人がわかりました

インターネットオプション→接続→LANの設定→設定を自動的に検出する

ここにチェックボックスが入っているとクラッシュしませんでした
逆にチェックボックスが入っていないとクラッシュしました(普段の設定ではチェックを入れてません)

設定を戻しつつの作業で大分終盤だったので、ほぼ元の設定になったため、この部分だけの問題ではないかもしれませんが…
ご確認いただけましたら幸いです
KenG
 

Re: [不具合報告]benqサイトで必ずクラッシュ

投稿記事by JiK3PTD » 2015年2月16日(月) 21:41

添付ファイル
benq.png
benq.png (66.59 KiB) 表示数: 18762 回
インターネット接続.png
インターネット接続.png (30.13 KiB) 表示数: 18762 回
JiK3PTD
 
記事: 135
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Re: [不具合報告]benqサイトで必ずクラッシュ

投稿記事by KenG » 2015年2月18日(水) 17:12

お返事・検証ありがとうございます

こちらでも再度リセットかけて検証してみたところ、同じように設定していってもクラッシュしなくなりました…
結局、詳しい原因は分からずですがanciasoft様の言うようにTridentがどこかで悪さしていたのでしょうね…

お騒がせしてすみませんでした、どうもありがとうございました
KenG
 

Re: [不具合報告]benqサイトで必ずクラッシュ

投稿記事by anciasoft » 2015年2月23日(月) 00:39

anciasoft
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